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AI training for small businesses

From AI curiosity to business capability.

Hands-on training for small business owners. You build working AI systems on your own business, not examples, and we track the impact for 60 days.

Book a scoping call See the programmes

250+ AI-trained executives and SME foundersTraining led by Oliver Ramirez and Arpan Bakshi

  • 4 working assets each
  • 4 checkpoints in 60 days
  • Claude · Gemini · ChatGPT

The adoption gap

Small businesses have the tools. They need a way to connect them.

Before · fragmented activity

Email CRM LinkedIn Website Marketing Spreadsheets Documents Sales calls

What it costs

Manual workInformation silosMissed follow-upDuplicate dataPoor visibility

After · connected through an AI layer

EmailCRMLinkedIn Website
Business AI layerAI + automation + data
Marketing SpreadsheetsDocumentsSales calls

Human judgement and relationships stay with people.

Our methodology

One method, built around each audience

Every programme runs through these five stages. The content is designed for the people in the room.

  1. 1

    Understand

    Identify high-value opportunities.

    OutputAn AI opportunity map
  2. 2

    Build

    Create practical workflows.

    OutputA working workflow
  3. 3

    Automate

    Remove repetitive work.

    OutputFewer manual steps
  4. 4

    Measure

    Track business impact.

    OutputA baseline and results
  5. 5

    Improve

    Refine the system using results and feedback.

    OutputThe next improvement

Then the cycle starts again

Illustrative example

What changes in a small business’s sales

A fictional local services business, before and after Level 1.

01

Enquiries sit in the inbox.

Every enquiry lands in one pipeline.

02

Leads live in heads and spreadsheets.

Each lead has a stage and a next step.

03

Research before a call takes hours.

Claude researches a prospect in minutes.

04

Follow-up depends on memory.

Follow-ups are drafted in the owner’s voice.

05

Past enquiries go cold.

A nurture sequence keeps past leads warm.

06

Nobody knows how many leads came in.

A weekly review shows who to chase.

Programmes

Two levels that turn AI use into systems that run

Start where your business is today. Owners work on their own business, not examples.

Level 1

Build your AI sales system

For
Owners who use AI, but not in a system
Format
A full day, or three two-hour sessions
Leaves with
A working pipeline, outreach in their own voice and a live lead nurture
Tools

ClaudeHubSpot free or Google SheetsMakeBrevoGmail or Outlook

See what’s inside
Level 2

From automating a task to automating a process

For
Digitally confident owners and teams
Format
Four-week cohort: one two-hour session a week, plus one-to-one build time
Leaves with
A complex process automated end to end, with human checkpoints and a before-and-after measure
Ask about Level 2

Inside Level 1

Six steps, built on your own business

  1. 01

    Set up your sales assistant

    A Claude Project that knows your business, offer and tone.

    Claude

  2. 02

    Track every lead

    A simple pipeline with stages, loaded with your real leads.

    HubSpot free or Google Sheets

  3. 03

    Research before you reach out

    A reusable prompt that researches a prospect in minutes.

    Claude

  4. 04

    Write outreach that sounds like you

    Emails and follow-ups in your voice, within UK email rules.

    ClaudeGmail or Outlook

  5. 05

    Start a lead nurture

    New leads get a nurture sequence written with Claude and sent through Brevo.

    Make FreeClaudeBrevo Free

  6. 06

    Review the pipeline weekly

    Claude summarises who to chase and what has stalled.

    ClaudeYour CRM

Formats, durations and cohort sizes can be shaped around your team.

Ready to build your AI sales system?Book a 30-minute call to talk it through.

Book a scoping call

Measuring impact

Make the value of AI visible

What we track with each business, against a baseline taken at the start.

01

Time

  • Hours saved
  • Manual tasks removed
  • Faster research
02

Revenue

  • Leads captured
  • Follow-ups sent
  • Enquiries converted
03

Customer

  • Response time
  • Service quality
  • Retention
04

Adoption

  • Active users
  • Workflows in use
  • Frequency of use
How we measure · four checkpoints in 60 days
  1. End of dayConfidence check
  2. Day 7Baseline survey
  3. Day 30Adoption check
  4. Day 60Workflow check

Why DeltaOps

The people who deliver the training

Both run AI and automation work for clients, so every session uses real examples.

Oliver Ramirez
Operations and AI

Oliver Ramirez

Co-Founder and Head of Automation

  • 11+ years across Amazon Prime Video, Henkel and DeltaOps
  • 100+ workflows redesigned
  • Led automation programmes saving 5,000+ hours a year
  • Google AI and Anthropic certified
Arpan Bakshi
Architecture and AI

Arpan Bakshi

Co-Founder and Head of Agentic Workflows

  • Former co-founder of an AI training firm
  • Former team lead at Foster + Partners
  • Sustainable design, energy modelling and computational design
  • Anthropic certified

250+

AI-trained executives and SME founders

100+hrs

of weekly work automated for a LinkedIn content agency

10hrs

of manual work automated every week for a market research agency

More at deltaops.consulting/case-studies and /training. Client names are available on request.

For business support organisations and fundersFor funders and support organisations

A partnership that improves with every cohort

Running a funded programme for local businesses? We bring the content, the trainers and the measurement.

You provide
  • A funded programme
  • Reach into local businesses
  • Venues and scheduling
  • Programme requirements
DeltaOps provides
  • Content built for your audience
  • Trainers who build these systems
  • Templates and worked examples
  • Measurement and reporting
Each cohort
  1. 1
    ReachYou invite businesses through your network
  2. 2
    DeliverDeltaOps runs the sessions and build time
  3. 3
    Check inDays 7, 30 and 60 with each business
  4. 4
    ReportOutcomes come back to you
  5. 5
    ImproveThe next cohort starts from what worked

Then the next cohort begins

What you receive

01Number of businesses supported

02Working assets built per business

03Adoption at days 7, 30 and 60

04A day-60 outcomes report

Planning a funded programme?We can shape a pilot cohort around your requirements.

Book a scoping call

We want every business we train to finish with a workflow it uses each week.

Get started

Better businesses, using AI well.

Practical
Built around real business workflows.
Implementable
Participants leave with something they can use.
Measurable
Impact is tracked over time.
Next steps
  1. 01Book a scoping call.
  2. 02Agree the format that fits your team.
  3. 03Build on your own business, then track the impact for 60 days.

Tell us a date and we will bring a draft programme shaped around your requirements.

Book a scoping call